After 9/11 US airports were faced with implementing increased security measures mandated by the FAA and TSA. One such mandate stated that anyone who works in an airport beyond the security checkpoint is required to take one hour of security training annually. This dramatically increased the burden on airport training staffs. In some cases larger airports were now required to provide security training to as many as 30,000 people per year!
Most airports used instructor lead classroom training, while some used a 45 minute video. Paper-based testing and training records were maintained in order to be in compliance with federal law. In many cases logistics became a nightmare as there were not enough instructors or classroom space to handle the volume of people who need to be trained. The cost to add space and instructors was even greater. Most importantly, manual testing, tracking and reporting methods were inefficient and inaccurate, costing the airports hundreds of thousands in fines.
One solution for many airports was to implement a fully integrated e-learning system to schedule, track, test and report electronically on an enterprise system which is fully integrated with their airport badging system. Highly customized courseware integrates audio, video, graphics and animations to provide end users with engaging airport-specific content, improving the chances that they will meet the mandatory 100% compliance standards. The entire system is delivered online and managed by a single airport proxy, eliminating costly classroom instructors and the need for extra space. Most importantly, the airports that have implemented an on-line training system have fewer fines due to higher compliance.
Author Info:
Josh Wagner is the Director of Business Development for Resolutions in Phoenix, AZ. Resolutions is an industry leader in developing interactive computer and web based training for Fortune 1000 companies. For more information about Resolutions or a article written by Josh visit http://rmgi.com
